FREQUENTLY ASKED QUESTIONS

How do I watch an individual video segment that I have purchased?

Simply log into the website, go to “MY ACCOUNT”, “MY VIDEO GALLERY”. You will see all of the video segment thumbnails that you have purchased. Click on the “More Info” button of any segment, which will take you to the specific segment page, scroll down past the free preview to the “Watch This Segment” bar and select the streaming method of your choice to begin viewing immediately.

How do I watch PhotoVision 2012 streaming issues?

Click on the PhotoVision 2012 menu tab, scroll down to “View Currently Available Segments” OR “Available Issues” Choose the segment you want to view and click on the “More Info” button once to the segment page scroll down past the free preview to the “Watch This Segment” bar and choose your viewing method. Our video segments vary in size based on whether they are HD or intended for mobile media devices but are best viewed using a broadband connection such as DSL or a cable modem. Slower connection speeds will have difficulty viewing the videos.

How do I watch videos with PVFLIX?

After you subscribe to PVFLIX, simply log back into the PhotoVision web site. All streaming videos on the entire site will be “unlocked.” You can search in the menu bar for photographer, subject or technique, hit the arrow button at the end of the bar, this will bring up all video thumbnails related to your search. You can also choose segments from the Main Menu header. Once you choose a segment, hit the “More Info” button, once to the segment page scroll down past the free preview to the “Watch This Segment” bar and choose your viewing method. The site will stay unlocked for as long as your PVFLIX subscription is active.

How do I watch my free 2011 segment?

When you sign up, you will receive an email with complete instructions on how to view your free segment.

Can I save the videos to my hard drive?

No, the various streaming options do not save files to your hard drive and take up valuable storage space. However, any purchased video content is always available for you to view over and over again, whenever you are connected to the internet.

When are the PhotoVision segments released?

An annual subscription to PhotoVision consists of 6 3-hour issues through the calendar year. When the issues are available depends on your delivery method, DVD or streaming.

DVDs are mailed via USPS every other month, at the end of February, June, October, April, August and December.

With the Streaming option, you have the advantage of accessing content as it’s edited, this means new segments are posted to the web site more frequently and become available sooner than with the DVD option.

PhotoVision is an annual calendar year subscription. If you subscribe in the middle of the year, depending on the delivery you chose, all available DVDs will be shipped to you immediately or all segments published earlier in the year will be come available for streaming.

How are the PhotoVision DVD issues shipped?

All PhotoVision 2012 DVDs are mailed bimonthly via first class USPS and can be delivered to PO boxes and APO addresses. Although we pay for first class postage, some postal branches treat our issues as bulk mail and, while normal delivery should be in 7 days, delivery can take up to 30 days.

My DVD will not play.

It is extremely rare that a DVD is truly defective. In most instances problems experienced on a MAC or PC are due to the software being improperly configured. Please check the DVD by testing it in a home-style DVD or Blu-Ray player. If your DVD is defective, you can request a replacement by going to CONTACT US. Be sure to specify the DVD issue you are replacing.

My last PhotoVision DVD never showed up.

Please allow at least 30 days from the mail drop date before requesting a replacement DVD. For a replacement, please go to CONTACT US. Be sure to specify which DVD issue you are requesting.

My DVD arrived damaged.

For a replacement, please go to CONTACT US. Be sure to specify which DVD issue you are requesting.

How do I cancel the automatic renewal for PhotoVision or PVFLIX?

When you initially subscribe to PhotoVision or PVFLIX, an auto-renewal subscription is created. However, you are always in control of your subscriptions and may stop the auto-renewal at any time. Simply log into the web site and go to MY ACCOUNT, SUBSCRIPTION and select the Do Not Auto Renew link.

What is PVFLIX?

PVFLIX allows you to gain access to all of the streaming videos and all of the collections on the entire PhotoVision web site for the low monthly price of $14.95. You will have this unlimited access for as long as you remain a PVFLIX subscriber. A PVFLIX subscription is only available to current PhotoVision 2012 subscribers.

What are the system requirements to video a segment on my computer?

Our streaming VOD works on all major operating systems including Windows and MAC with the following browsers: Firefox, Google, Chrome, Safari, and Internet Explorer 9. If you do not have one of these, based on our performance testing, we recommend Google Chrome, www.google.com/chrome.

You will also need to have installed Microsoft Silverlight which is a free web-browser plug-in. When you try to stream any of our videos, if the plug-in is not installed, you will receive a prompt to install it.

What kind of internet connection speed do I need?

Our streaming content should work with just about any broadband service however we recommend a minimum download speed of 2MB/sec for computer HD streaming, 1MB/sec for SD streaming.

How can I test my internet connection speed?

You can test download bandwidth by going to http://speedtest.net/ We recommend a minimum download speed of 500 KB/sec (1.5 MB).

I am having problems streaming, what do I do?

In almost all instances, difficulty with streaming can be traced to your local network or internet provider reducing bandwidth. This can happen during high traffic times. You can pause for several minutes the video you are currently trying to watch and allow it to buffer or try watching again at another time. If it is an internal error with our servers, you will receive an on screen message that the content is temporarily unavailable and to try back later.

How do I reach customer service?

Most answers to your questions can be found in this FAQ section, however if you need assistance, our preferred method of contact is by email. You can email us at customerservice@photovisionvideo.com or use the Contact Us from on our web site. You may also leave us a message by phone at 888-880-1441. Calls are returned between 10:00 AM to 4:00 PM Eastern Time, Monday through Friday.

How do I update my personal information?

Once you have created an account on the PhotoVision web site, you can log in and update your information at any time by going to MY ACCOUNT, MY PERSONAL INFORMATION. After making any updates scroll down and hit the green submit button to save and update your record.

How is my order shipped?

Other than PhotoVision, all other DVDs and Targets are shipped via Ground UPS and must be delivered to a physical address, not a PO Box. Shipping fees are based on the destination, size and weight of your item(s) and include a small handling fee. We endeavor to ship the day following the placement of your order. However, during busy periods, it may take 2 to 3 days before your order is shipped. For expedited or alternative shipping options, please contact one of our dealers such as B&H or Adorama.

Do you ship overseas?

Only streaming products are available outside of the United States. For overseas physical product orders, please contact one of our dealers such as B&H or Adorama.